Can I order by telephone ?
Yes - orders can be placed by phone :
+33 (0) 153 391 500

What forms of payment do you accept ?
We accept the following credit cards:
Visa, Eurocard-Mastercard, Carte Bleue

How do I know you have received my order ?
We will send a confirmation e-mail for each order with items ordered and total cost.

Am i ordering from a secured payment web site ?
Yes - the shopping area of the site is encrypted to ensure the security for all orders passed.

How long do does it take to dispatch an order ?
All orders received by 1pm are despatched on the same day.
Orders received after this time are despatched within 24 hours.

How can i know when my parcel will be delivered ?
We use a 24 to 72h service with tracking number - so at any moment you can check out your parcels progression status.
Please contact us at info@topplers.com if you wish to receive your order via a cheaper but longer transporting service

I am ordering from outside the France - will i pay VAT on my order ?
No...all orders outside of France will be exclusive of VAT.

Can clothing articles bought from the store be exchanged or taken back ?
You have a delay of 7 days from reception of the goods to notify us of any problems that may have occurred.

Is it possible to download the music in a wave format ?
For this service please contact us at info@topplers.com